1. Data Controller
Under Turkish KVKK and GDPR regulations, your personal data is processed by Eman Termal Hotel as data controller in the scope described below.
- Address: Emendere Mahallesi, 10330 Sındırgı / Balıkesir
- Phone: (0266) 535 10 35
- E-mail: [email protected]
2. Personal Data Processed
The following personal data is processed within the scope of services on our site:
- Identity Information: Name, surname
- Contact Information: Phone number, e-mail address
- Reservation Information: Check-in/out dates, adult/child count, room type preference, special notes
- Transaction Security Information: IP address, device info, browser type (for site security only)
3. Purposes of Data Processing
Your personal data is processed for:
- Fulfilling reservation requests and customer communication
- Providing accommodation services and billing
- Measuring customer satisfaction and improving service quality
- Fulfilling legal obligations
- Ensuring site security
4. Transfer of Personal Data
Your data may be shared with authorized public institutions to the extent necessary for legal obligations. Otherwise, it is not transferred to third parties, sold, or shared for marketing.
5. Data Retention Period
Your data is retained for periods stipulated by law, or as long as Eman Termal Hotel has legitimate interest after such periods. When periods end, data is securely destroyed.
6. Data Subject Rights
Under GDPR, you have the following rights:
- To know whether your data is being processed
- To request information about processing
- To learn purpose and proper use of processing
- To know third parties data is transferred to
- To request correction if data is incomplete or wrong
- To request deletion or destruction
- To request notification of correction/deletion to third parties
- To object to adverse decisions made solely through automated processing
- To claim damages for unlawful processing
7. Application
To exercise these rights, send written request to [email protected] or apply in person at Emendere Mah., 10330 Sındırgı / Balıkesir. Your application will be answered within 30 days at most.
